General terms and conditions of sale
General terms and conditions of sale
1. The indications on catalogues, brochures and rates are not to be considered binding. The samples are only given for indication, the delivered goods have the benefit of the usual tolerances.
2.Plans for placement, studies, drawings, photos, models and samples handed over to the buyer remain the property of the seller. They must be returned to him on first request and may not be copied or given to third parties.
become.
3. Each order or agreement is only binding after written confirmation by the seller. Only the general terms and conditions of sale of the seller, which are well known to the buyer, govern the sales. The conditions stated on
Any order form from the buyer cannot be invoked against the seller
4. Prices are ex seller, unless expressly agreed otherwise.
5.The quotations remain valid for ten working days
6. The goods are sold, accepted and deemed as accepted in the warehouses of the seller. Even if sent carriage paid, FOB or CIF, the goods travel at the risk of the buyer.
7. When delivery to the site is provided for in the contract, this can only take place when the access roads to the site are accessible. Unloading is carried out by the buyer, and at his expense, either on the site or at the place that the carrier considers to be the last place accessible to him. From
At the time of delivery, the delivered goods are under the care of the buyer.
8.The delivery period and are always communicated without obligation. No delay can give rise to compensation.
9. The seller is released from any obligation in the event of force majeure. The following are considered force majeure by way of example: general or partial strikes, lock out, unrest, accidents, machine breakdown, shortage of means of transport or raw materials, infectious disease, fire, frost, exceptional
weather conditions in the country of the seller or manufacturer, storm damage, flooding at his place or at his suppliers.
10. The ordered goods must be collected or delivered within the set period of 1 month after receipt. Storage at the seller for longer than 1 month is possible, provided payment of the total amount. In the absence of this, the
seller, either to terminate the agreement or to execute claims, without recourse for damages or compensation.
11.The seller remains the owner of the delivered goods until they have been paid for, even if the buyer has processed them or left them to third parties.
12. To be admissible, complaints must be submitted in writing and by registered mail within three working days following delivery of the goods and before they are processed, otherwise the complaint will not be taken into account.
13. The seller may demand the return of defective goods. He reserves the right to replace them. The seller's guarantee can never go beyond simple replacement of the goods recognized as defective.
goods, to the exclusion of any other intervention, this in accordance with contractual deviation from art.1644 of the Civil Code.
14. Sampling, tests and counter-tests must be carried out in the presence of the seller. If delivery is accepted, the costs of the tests and counter-tests are borne by the buyer.
15. Any complaint for invisible defects must be submitted within three months of delivery. It is considered unfounded if the product complies with the applicable standards.
16. In the event of a dispute, the goods remain under the protection of the buyer, who must ensure their appropriate safekeeping and storage. Complaints regarding damaged goods or shortages must be reported immediately upon collection or to the carrier.
is submitted and.
17. All our invoices are payable in CASH upon delivery or collection, without discount or rebate for cash payment.
18. Our staff and carriers are authorized to receive the amounts of the invoices. No deduction for security or for any other reason may be applied by the buyer
19. In the event of non-compliance on the due date, the invoice amounts will automatically be increased by an interest of 2.5% per month or fraction of a month, without prior notice of default.
20. Any change in the buyer's condition, such as death, inability, dissolution or change of company, composition, bankruptcy, late payment, entitles the seller to demand guarantees or to suspend or annul part or all of the sale. 21. In these cases, the value of the goods already delivered from the disputed orders becomes immediately due and payable without waiving the damages and interest that are legally awarded to the seller. 22. If an invoice is not paid within fifteen days of the due date, the amount thereof will be increased by operation of law and without notice of default by a fixed compensation of 10% with a minimum of 25 euros. 23. For all disputes, including claims for payment, only and exclusively the Courts and Justices of the Peace of the seller's jurisdiction are competent. 24. The seller does not deviate from art. 23 when he draws a bill of exchange on the buyer or accepts securities in payment.
Special conditions of sale
1. The buyer specifies the dimensions and quantities for quotes and orders. He must check the correctness of them and bears the responsibility for it.
2.The number of tiles supplied per unit of account (square meter
or linear meter), always and exclusively corresponds to the quantity supplied by the manufacturer, in accordance with the standards in force with him, and charged as such.
3. The warranty on the delivered goods can only be invoked for a maximum period of 18 months after the invoice date.
4.Deliveries are made under the express reservation that variations in colour, size and structure may occur between samples and delivered goods.
These deviations are never a basis for any complaints.
5.The buyer undertakes to use the purchased goods exclusively in accordance with the purposes and indications provided to him in the showroom. Tiles that are used outside their normal order, or that are not processed or placed according to the applicable standards and rules of the art, are
excluded from any guarantee by this fact itself
6.The products are always sold without installation.
7. The tiles indicated under one of the following names: waste, declassified, second choice, commercial choice (HK), lower grade (MS), “tout venant”, lots, special offer, liquidation tiles and rebut, are excluded from any guarantee.
8. Collected goods are definitively accepted upon departure from the warehouse. Goods brought to destination are definitively accepted, both in terms of quality and quantity, when the goods are unloaded and thus open to inspection.
9. Sold goods will never be taken back or exchanged.
10. All tiles are sold per (x number) pieces (by surface area or
length calculation includes the usual joint width). The net quantity to be tiled in m² must be increased to prevent shortages resulting from cutting loss and/or special laying pattern. Deliveries are always made per full packaging unit (box or pallet)
11.The degree of wear resistance specified by the manufacturer is for information purposes only. When using floors, it is mandatory to install a floor mat at each outside entrance. Abrasives such as sand, dust and hair limit the
significant extent the lifespan of the top layer. In case of insufficient maintenance any responsibility of the seller is excluded. The glossy top layer of some materials can lose its initial appearance during use. This phenomenon is considered normal and can not give rise to any complaint
to justify.
12.The frost-free nature of glazed ceramics is never guaranteed.
13. Natural stone changes structure, colour and surface over time and requires special maintenance.
14. All tiles must be checked before installation. No complaints will be considered for visible defects after installation (e.g. hair cracks, crooked or convex tiles, surface defects, differences in shade). The buyer must always check before installation whether all delivered boxes
have the same lot number, to avoid color differences.
15. Opening hours for collecting goods
Monday to Friday: 08.30 am - 05.00 pm
No pick-ups on Saturdays. Closed on Sundays.